Reference

How We Handle Your Account Information

Your privacy matters when you hold a jiwaji account. We collect what we need to run your wallet, verify deposits through bKash, Nagad, and Rocket, and keep your session secure — nothing more.

Data minimisationSecure storageClear retention rulesYour access rightsPolicy contact channels

Explore the Lobby Read FAQ

What We Collect and Why

jiwaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather account registration details — your mobile number, chosen password, and payment-wallet identifiers when you link bKash, Nagad, or Rocket — to verify deposits, process withdrawals, and maintain session security. Session logs record login timestamps and device fingerprints to detect unusual access patterns. Game-round history,

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bet amounts, and payout records stay on file so you can review past activity and we can resolve disputes. We do not sell this information to third parties. Marketing consent is optional; you control whether we send promo messages. Cookie use is limited to session management
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and fraud detection — no behavioural tracking for ad networks. Data retention follows the minimum period required by anti-fraud protocols and local compliance obligations, then we delete inactive records. Players in Dhaka, Chittagong, and Sylhet access the same privacy controls through account settings. If local law
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in your region restricts online gaming or data processing for gaming purposes, availability depends on your jurisdiction and eligible regions. Contact our privacy team through the channels below to request a copy of your data, correct an error, or ask for deletion where laws allow it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SAFEGUARDS

How We Protect What You Share

Account data sits behind encrypted storage, session tokens expire after inactivity, and payment-wallet credentials never touch our servers in plain text. You control marketing consent, review your own access logs, and request a full data export whenever you need it.

Encrypted Storage

Registration details, wallet identifiers, and session records live in databases protected by AES encryption at rest. Payment credentials pass through tokenised channels so bKash, Nagad, and Rocket account numbers stay masked from our internal logs and support agents.

Session Management

Login tokens expire after thirty minutes of inactivity and device fingerprints flag simultaneous logins from different locations. If we detect an access pattern that looks unusual, we lock the session and send an OTP to your registered mobile before allowing re-entry.

Marketing Control

Promo messages and bonus alerts go out only if you ticked the consent box during registration or switched it on later in account settings. Unsubscribe at any time through the link in the message or by toggling the setting off — no waiting period, no follow-up required.

Data Export

Request a full copy of your account data through the privacy contact channels above. We deliver a structured file within five business days covering registration details, wallet links, deposit and withdrawal history, game-round records, and session logs — everything we hold about you.

POLICY CONTACT

Reach Our Privacy Team

Questions about data handling, access requests, or correction needs go straight to the team that manages account records. We answer policy inquiries through live chat during peak hours, email around the clock, and phone support for urgent cases.

Live Chat Open the chat widget in your account dashboard and select Privacy Inquiry from the topic menu. Our agents pull your data snapshot in real time and walk you through access or deletion steps on the same thread.

Email Inquiry Send your request to our privacy inbox with your registered mobile number and account username. We respond within two business days with the information you asked for or the next steps if we need further verification from you.

Phone Support Call our Bangladesh support line and ask for the privacy desk. The agent verifies your identity with your mobile number and a security question, then processes access, correction, or opt-out requests while you stay on the line.

Common Policy Questions

We collect your mobile number, chosen password, and payment-wallet identifiers when you link bKash, Nagad, or Rocket. Session logs record login timestamps and device fingerprints to detect unusual access patterns and keep your account secure.

Yes. Contact our privacy team through live chat, email, or phone and request a data export. We deliver a structured file within five business days covering registration details, wallet links, deposit and withdrawal history, game-round records, and session logs.

We retain active-account data for the minimum period required by anti-fraud protocols and local compliance obligations. Once your account stays inactive beyond that window, we delete records that are no longer needed for dispute resolution or legal requirements.

We do not sell your information to third parties. Payment processors see only the wallet identifier and transaction amount needed to clear deposits and withdrawals. Marketing partners receive anonymised campaign metrics, never personal account details or individual transaction history.

Open your account settings, find the marketing-consent toggle, and switch it off. Changes take effect immediately. You can also unsubscribe through the link at the bottom of any promo message — no waiting period, no follow-up required from our side.

Platform availability and data processing depend on your local law and eligible regions. If your jurisdiction prohibits online gaming or the collection of gaming-related data, you may not be able to register or maintain an account with us until legal conditions change.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJiwaji Glossary InfoAbout Us

How We Handle Your Account Information

How We Protect What You Share

Encrypted Storage

Session Management

Marketing Control

Data Export

Reach Our Privacy Team

Common Policy Questions

01 What personal information does jiwaji collect when I open an account?

02 Can I see what data jiwaji holds about me?

03 How long does jiwaji keep my account information?

04 Does jiwaji share my data with third parties?

05 How do I stop receiving promotional messages from jiwaji?

06 What happens if local law in my region restricts online gaming data processing?

Privacy Policy

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